Legal
Privacy Policy
Last updated: April 2, 2026
Overview
Hand Over Knot Massage ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us by phone, text, or email.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Information We Collect
We may collect the following types of personal information:
- Name, phone number, and email address when you contact us or book an appointment
- Appointment history and service preferences
- Health intake information relevant to your massage therapy sessions
- Payment information processed securely through Square
- Communications you send to us via text, email, or web form
SMS / Text Message Communications
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service platforms) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing your phone number and opting in, you consent to receive text messages from Hand Over Knot Massage. These may include:
- Appointment confirmations and reminders
- Follow-up communications about your session
- Promotional messages about specials or updates (if you opted in to marketing messages)
Message and data rates may apply. Message frequency varies. You can reply STOP at any time to unsubscribe, or HELP for assistance. Carriers are not liable for delayed or undelivered messages.
How We Use Your Information
We use the information we collect to:
- Schedule and manage your appointments
- Send appointment reminders and confirmations
- Process payments securely
- Respond to your questions and communications
- Send marketing communications if you have opted in
- Improve our services and client experience
Information Sharing
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Square — for appointment scheduling and payment processing
- GoHighLevel — for CRM, SMS communications, and client management
- Gusto — for internal payroll processing (therapist data only)
These providers are contractually obligated to protect your information and may only use it to provide services to us.
Data Security
We implement industry-standard security measures to protect your personal information. Payment processing is handled by Square, which is PCI-DSS compliant. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time by replying STOP to any text message or contacting us directly
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Hand Over Knot Massage
22648 Glenn Drive STE 206, Sterling, VA 20164
Phone: (571) 458-1008
Email: janine@handoverknotmassage.com